Cornwall Housing surveys

The Scrutiny Panel is a group tenants who take a deep dive into a chosen area of Cornwall Housing to see how well it is performing and to make recommendations on how it can improve.

Currently we are looking at the Customer Service Team.  This is the team who receive the 0300 12341 161 calls and info@cornwallhousing.org.uk emails.

We would like you to fill in this survey to help us understand your experience.  Your answers will be anonymous.  The survey will close on Fri 18th October.

Please answer the following based on the most recent time you contacted the Customer Service Team,

You have recently been in contact with Cornwall Housing to make a complaint.  We are getting back in touch for feedback from you on how we did and how satisfied you were with the service your received.

Please complete this short survey.

You have recently been in contact with Cornwall Housing to make a complaint.  We are getting back in touch for feedback from you on how we did and how satisfied you were with the service your received.

Please complete this short survey.

The Tenant Led Scrutiny Panel would appreciate your input to their current investigation - ‘With the housing crisis in Cornwall, why are Cornwall Housing voids taking so long’.

Can you please complete this short survey - closing date 31st October

Thank you for taking part in this short survey.  We hope that the video and the leaflet that were attached to your email helped you understand why we are asking for your views as part of the rent consultation for 2023/24.

This survey will close 21st November 2023

As you prepare to exit Polruan Court and move on to your permanent home, please take a few minutes to complete and return this survey. 

This survey allows us to understand how our residents will manage their permanent tenancies and support needs following their stay at Polruan. 

This information will be very useful for us in our roles as it will give us even greater insight into the support needs of our residents.  

Our standards for home safety checks 

This survey aims to understand what customer service you expect from us, when safety checks are carried out at your home.

What are safety checks?

Your safety is our top priority. To keep you safe, we undertake some regular ‘servicing’ safety checks on your home. This includes gas and electric testing, and servicing your heating system.

Why review the standards now?

We need a new contractor to provide these services. Your feedback will help us set the standards we expect from the new contractor.

How long will the survey take?

The survey includes 10 questions and should take no more than 5 minutes to complete. It also features an invite to get involved in an online focus group to finalise the proposed service standards.

Closing date - 21 July 2024

Introduction

Your neighbourhood and where you live are as important as your home. At Cornwall Housing we are responsible for many of the shared spaces which make up these neighbourhoods and estates and want to work with residents, and other partners to make sure the work we do has a positive impact on where you live.  So we'd love to hear from you on what makes a good neighbourhood, to help decide what we'll aim to do over the next few years.

Why now? 

We are looking at:

• how we can improve the way we manage our current services for cleaning and grounds maintenance
• we've just introduced a new Estate Ranger Service and
• we now want to look at what’s next and develop our Neighbourhoods Strategy.

How long will the survey take? 

The survey should take no more than 5 minutes to complete and includes an invite to get involved in helping us to build better neighbourhoods.

Closing date - midnight on 27 August 2024

Thank you for taking part in this short survey.  We hope that the video and the leaflet that were attached to your email helped you understand why we are asking for your views as part of the rent consultation for 2024/25.

This survey will close 12th November 2024

Privacy Notice 

We will use the information that you provide to inform the Council’s rent decision as described in this leaflet. The data controller for this survey is Cornwall Housing. Please see the full privacy notice for this survey on our website.