Scrutiny Panel Customer Service Team Survey

The Scrutiny Panel is a group tenants who take a deep dive into a chosen area of Cornwall Housing to see how well it is performing and to make recommendations on how it can improve.

Currently we are looking at the Customer Service Team.  This is the team who receive the 0300 12341 161 calls and info@cornwallhousing.org.uk emails.

We would like you to fill in this survey to help us understand your experience.  Your answers will be anonymous.  The survey will close on Fri 18th October.

Please answer the following based on the most recent time you contacted the Customer Service Team,