Please take a few minutes to complete this survey about how satisfied or dissatisfied you are with the way we have handled your complaint.
We have made some changes and improvements since our last survey, and we would like to see if they have made a positive difference. We also want to know what else we can do to further improve our complaint handling.
Would you like to be entered into a prize draw for a £50 supermarket voucher?
If so, just complete the survey below. You must be a Cornwall Housing tenant to enter.
We are contacting you because you receive our Tenants Newsletter by email. We are asking our customers what they like or dislike about the newsletter and if they use our social media. This information will help us improve how we communicate with you in the future.
Please see the Cornwall Housing Privacy Statement
Our survey is now closed thank you for taking part. We have received over 400 responses and the results will be published once we have looked through and consider all the completed surveys. If you have requested a copy of the report, this will be sent through to you by email or by post.
Improving repairs and maintenance
Please read these instructions before you fill in the questionnaire.
Please complete and return by 21st June 2021
The Scrutiny Panel are reviewing the Pet Policy and would appreciate oyur help by completing this survey.
The Tenant Led Scrutiny Panel is reviewing Cornwall Housing's Pet Policy. As you have recently moved into a CH home, they would just like to ask you three questions about your sign-up process.
Our Tenant Led Scrutiny Panel are reviewing Cornwall Housing’s complaint process and part of their investigation is getting feedback from tenants that have made a complaint this financial year (April’22).
Please only give answers/comment about the complaints process, not the outcome of your complaints. Please complete by Friday 4th November 2022.
survey completed over the phone
Thank you for all the feedback we have received on the complaints policy so far. Your input will help us to learn more about what we need to review in our current policy and how to make it better for the future.
Please see the additional questions below.
Please complete before midnight on Sunday 29th January 2023.
You have recently been in contact with Cornwall Housing to make a complaint. We are getting back in touch for feedback from you on how we did and how satisfied you were with the service your received.
Please complete this short survey.