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“To deliver high quality homes and housing services to the communities of Cornwall.”

Complaint Handling Satisfaction Survey 2023/24

You have recently been in contact with Cornwall Housing to make a complaint.  We are getting back in touch for feedback from you on how we did and how satisfied you were with the service your received.

Please complete this short survey.

How easy was it to submit a formal complaint?
Select option

How satisfied are you that you were listened to?
How satisfied are you that you were kept regularly updated (at least weekly)?
Select option

Was the written response easy to understand?
6a) How satisfied are you with the outcome of your complaint?
6b) How satisfied were you that all aspects of your complaint were addressed?