Home Safety Checks - reviewing our standards
Our standards for home safety checks
This survey aims to understand what customer service you expect from us, when safety checks are carried out at your home.
What are safety checks?
Your safety is our top priority. To keep you safe, we undertake some regular ‘servicing’ safety checks on your home. This includes gas and electric testing, and servicing your heating system.
Why review the standards now?
We need a new contractor to provide these services. Your feedback will help us set the standards we expect from the new contractor.
How long will the survey take?
The survey includes 10 questions and should take no more than 5 minutes to complete. It also features an invite to get involved in an online focus group to finalise the proposed service standards.
Closing date - 21 July 2024