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SEND System Navigator Interaction Practitioner Feedback

Thank you for contacting the SEND System Navigators. We are constantly trying to improve and would love to hear your feedback.

There are many services and teams supporting children and young people with Special Educational Needs and Disabilities (SEND) and their families. 

We need to hear from children and young people with SEND and their families as well as practitioners working across the system to know what is working and where the areas for improvement are. 

To help us make improvements and to make sure the improvements we are making are having a positive impact on children and young people with SEND and their families, we need to hear your experiences. 

If you would like to provide feedback outside of a survey, please visit Comments, compliments and complaints - Cornwall Council or email tfffeedback@cornwall.gov.uk. 


Our data protection and confidentiality statement

How will you protect my information? 

Your data will be stored securely and will only be accessible by members of Together for Families. Your consent for your data to be used in the evaluation will be assumed from you starting the survey. 

 Who am I giving my information to? 

The evaluation is being carried out by Together for Families. You can view our privacy notice at www.cornwall.gov.uk/tffprivacynotice. 

 How will you store my personal data? 

Survey responses will be collected using the Let’s Talk Cornwall survey software. By completing this survey, you consent to this transfer of your information.  This includes any information which may represent your personal data. 

 All the information you share with Together for Families will be stored safely for the duration of the evaluation.  It will be destroyed one year after it has finished. 

 Let’s Talk Cornwall is the system used to collate the data and create reports from it. You can view the privacy statement on the Let’s Talk Cornwall website

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Please tell us about your experience of speaking with the SEND System Navigator by letting us know how much you agree to the below statements. 

* required
The SEND System Navigator provided clear and easy to understand information.
The SEND System Navigator signposted me to local support and where to find up-to-date information (e.g. Schools Platform, SIAG)
After speaking to the SEND System Navigator, I understood the EHC Needs Assessment / Annual Review process (steps, roles and processes etc.) and what would happen next
I felt the SEND System Navigator listened to and respected me.
My contact with the SEND System Navigator improved our experience of the SEND system.
Having contact with the SEND System Navigators has helped child/young person I work with to get the right support.
I would recommend using the SEND System Navigator service to other professionals and practitioners working with children and young people with SEND and their families.