Shaping the continuing healthcare assessment process

NHS Continuing Healthcare (NHS CHC) is a package of care for adults aged 18 or over which is arranged and funded solely by the NHS. To receive NHS CHC funding, individuals must be assessed by integrated commissioning boards (ICBs) according to a legally prescribed decision-making process to determine whether the individual has a ‘primary health need’.

This process is set out in the The National Framework published by the Department of Health and Social Care.

This survey

This survey is about your experience of the services provided by Cornwall and Isles of Scilly Integrated Care Board's NHS CHC assessment and appeals process. We are seeking your views on how well the service works and how it can be improved. 

This survey sometimes asks you to provide the reasons why you have given the answer you have, which you do not have to give. These questions are optional. If you do provide a reason, however, this will help us to improve the process for the future.

Please note that this survey is not a means of appealing or disputing the outcome of your assessment. There are separate processes for this, which your assessor can tell you about.

Privacy notice: 
We will use the information you provide to inform the development of health and care services in Cornwall and Isles of Scilly. The Data Controller for the information you provide in this survey is Cornwall Council, New County Hall, Treyew Road, Truro TR1 3AY. Data Protection Registration Number: Z1745294. Once the survey has closed, your data will be held within Cornwall Council’s secure network and premises for up to 2 years. Where we ask you to supply personal data on this form, we will only make access to this data available to authorised members of staff who are required to process it for the purposes outlined in this privacy notice. Please note that any other information you provide such as free text responses may be published in full, at a later date but only for the purposes outlined here.

The survey results will be analysed regularly by the Continuing Healthcare Team, who are part of the NHS Cornwall and Isles of Scilly Integrated Care Board.