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Households and other customers - In person services

We're exploring how residents like to access advice and support with Cornwall Council services - whether this be online, by phone, or in person. 

If you were asked to complete this survey through our resident newsletter, your housing association, a partner organisation or community hub, please take a few moments to answer the following questions. Your input will help us understand what works best for you and how we can make our services more inclusive and accessible. 

Maximum 255 characters

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2.  

When you need help or information from Cornwall Council, how do you usually get in touch?  

3.  

Have you ever visited a Council building or Library for help or advice? 

4.  

If yes: What was the reason for your visit? Please tick all that apply 

5.  

Before visiting, did you try to contact us another way (online or by phone)? 

6.  

If Yes: What happened? Please tick all that apply 

7.  

How confident do you feel using council services online? 

8.  

How confident do you feel using council services by phone? 

9.  

Which services do you think should still be available face-to-face? Please tick as many as you think apply