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Bus Service Improvement Survey

By completing this survey, you are beginning a conversation to ensure the plans to improve services align with what people actually want, helping us understand the current views of the bus network for users and non-users, and highlighting the priority order for improvements. We would be extremely grateful if you could take a few moments to complete this survey and all answers will be anonymised.

Please complete your response by 3 September 2021.

Privacy Notice 

We will use the information you provide to to develop Cornwall's Bus Service Improvement Plan which must be submitted by Cornwall Council and local bus operators to the Department for Transport at the end of October 2021.

The Data Controller for the information you provide in this survey is Cornwall Council, New County Hall, Treyew Road, Truro TR1 3AY. Data Protection Registration Number: Z1745294. Once the survey has closed, your data will be held within Cornwall Council’s secure network and premises for up to 2 years. Access to your information will only be made to authorised members of staff who are required to process it for the purposes outlined in this privacy notice. 

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Overall Impression
Cost of using the bus
Making the bus easier to use and understand i.e. better information, simpler tickets, service numbering
More direct journeys
More frequent buses
More accessible, higher quality and comfortable buses
Safer buses
More reliable and punctual buses
Customer service/bus driver attitude
More services later in the day and at weekends
Improved integration between other modes i.e trains, bikes, park and ride
Buses that serve more places
More integrated ticketing between operators and other transport
Green, more environmentally friendly buses
10.  

We're looking to understand the needs of businesses regarding the provision of bus services (no. of staff, shift patterns, etc). 

Do you represent a business in Cornwall?

* required