Bus Service Improvement Survey

By completing this survey, you are beginning a conversation to ensure the plans to improve services align with what people actually want, helping us understand the current views of the bus network for users and non-users, and highlighting the priority order for improvements. We would be extremely grateful if you could take a few moments to complete this survey and all answers will be anonymised.

Please complete your response by 3 September 2021.

Privacy Notice

We will use the information you provide to to develop Cornwall's Bus Service Improvement Plan which must be submitted by Cornwall Council and local bus operators to the Department for Transport at the end of October 2021.

The Data Controller for the information you provide in this survey is Cornwall Council, New County Hall, Treyew Road, Truro TR1 3AY. Data Protection Registration Number: Z1745294. Once the survey has closed, your data will be held within Cornwall Council’s secure network and premises for up to 2 years. Access to your information will only be made to authorised members of staff who are required to process it for the purposes outlined in this privacy notice.

0% answered

Name:

* required

Maximum 255 characters

0/255

Name of the organisation you represent:

* required

Maximum 255 characters

0/255

The geographical area you cover (i.e. whole of Cornwall / specific town/s)

* required

Maximum 255 characters

0/255

On a scale of 1-5 (with 1 being Very Poor and 5 being Excellent), how would you rate your impression of bus services in Cornwall?

* required

Overall Impression

What’s the biggest issue that stops the people you represent using bus services in Cornwall?

What are the most important areas that Cornwall should focus on to improve bus services?

Thinking about other important areas that Cornwall should focus on to improve bus services – please score the factors below, with 1 being Not Important to 5 being Extremely Important

* required

Cost of using the bus

Making the bus easier to use and understand i.e. better information, simpler tickets, service numbering

More direct journeys

More frequent buses

More accessible, higher quality and comfortable buses

Safer buses

More reliable and punctual buses

Customer service/bus driver attitude

More services later in the day and at weekends

Improved integration between other modes i.e trains, bikes, park and ride

Buses that serve more places

More integrated ticketing between operators and other transport

Green, more environmentally friendly buses

Please use this space to provide any further explanation to your responses to Question 7

Please include any other areas of improvement/comments you would like to be considered as we develop the Bus Service Improvement Plan

10.

We're looking to understand the needs of businesses regarding the provision of bus services (no. of staff, shift patterns, etc).

Do you represent a business in Cornwall?

* required

Yes