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Tenancy Sustainment Strategy Survey

Tenancy Sustainment Strategy Survey

What is Tenancy Sustainment?

Tenancy sustainment means successfully staying in your property long term. There are lots of different issues that can impact successful tenancy sustainment, such as:

understanding your responsibilities as a tenant
managing bills and accessing benefits
maintaining your home through basic DIY
making sure you communicate with your landlord

Tenancy sustainment isn’t just about preventing someone from losing their home – it’s about helping them develop the knowledge, confidence, and stability needed to manage their accommodation independently into the future.

Why does this matter?

Cornwall Housing are creating a new Tenancy Sustainment Strategy, to support residents to build and maintain these skills, and we would like to hear your views about the issues that can impact tenancy sustainment.

It is important to include resident feedback in the planning stages of this new strategy, so that we are well informed about the challenges that residents can face in their homes and neighbourhoods, and what support might be most helpful.

Privacy Statement

We will use your answers to help Cornwall Housing make improvements to the organisation. Cornwall Housing will manage the survey and will handle your information safely and legally, in line with the UK Data Protection Law (UK GDPR). Any personal details will be kept for up to 18 months and then securely deleted. Your information will not be sold or shared, unless the law says we must.

Link to Privacy Statement - https://www.cornwallhousing.org.uk/legal-documents/privacy-statement/

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Your views on residents generally

Understanding what you think impacts others in your neighbourhood will help us to understand what pressures communities are facing.

Which three areas do you think would make the biggest difference in helping residents maintain a successful tenancy?

Getting help earlier before problems become serious

Feeling safe and secure in their home

Support to access employment, training and education

Help to manage a home and tenancy (practical skills and/or understanding responsibilities)

Better access to specialist support services as well as their Landlord

Having the right support put in place for their own specific needs

What do you think contributes the most to people struggling to maintain their tenancy, or even losing it around finances, health, wellbeing, support services and the property?

Debt problems

Rent arrears

Unemployment

Physical health difficulties

Mental health difficulties

Physical disability

Mobility issues

Drug or alcohol difficulties or dependency

Domestic abuse

Loneliness or isolation

Issues with anti-social behaviour or problems with neighbours

Lack of opportunities

Difficulty accessing services

Lack of support at the right time/receiving support too late

Not knowing what support services are available

Poor condition of the property

Difficulty in maintaining the home (basic DIY skills)

Lack of understanding or responsibilities of a tenancy (paying bills, communicating with the landlord, etc)

Other (please specify)

Your lived experience

Hearing about your personal experiences will help us to design our support offer and make sure we're really understanding what residents need/want.

Do you have personal experience of an issue which has put your tenancy at risk or made you feel that you might lose your home?

Yes

Prefer not to say

Have you ever needed support from Cornwall Housing?

Yes

Prefer not to say

People's ability to access services can have a big impact on their tenancy sustainment.

Have you ever needed support from another organisation, for example: mental health services, benefits advice, domestic abuse services, social care or community support, etc?

Yes

Prefer not to say

As well as responding to issues happening now, tenant sustainment support also includes looking to opportunities for the future, to reduce the risk of issues arising.

Thinking about the future, which of the following could help you to improve your opportunities and support your tenancy sustainment?

Employment support

Access to training or qualifications

Volunteering opportunities

Help with confidence or skills to get online or use the internet

Support with managing money and finances

Meeting people in my community/ feeling more connected to others

Other (please specify)

How safe people feel in their homes and neighbourhoods can impact their ability to sustain a tenancy

Please tell us how safe you feel in your home and neighbourhood by selecting the option that best reflects your experience.

Very safe- I have never felt unsafe where i currently live

Safe- I have experienced some issues or concerns but they were reported and dealt with promptly, and no longer impact my wellbeing or enjoyment living here.

Not very safe- I have experienced several issues or concerns and these have not been dealt with/they have an ongoing impact on my wellbeing or enjoyment living here

Very unsafe- I do not feel safe at all, and do not enjoy living where i currently live

If you feel comfortable to, please tell us more about your experience, including any issues that impact how safe you feel at home and any improvements you would like to see.
You can also give more general comments about your views on tenancy sustainment.

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