The ideal customer experience survey

We're reviewing our services and customer standards, and we'd like to understand what's most important to residents. By completing this survey, you'll help us identify where we should focus our efforts and how we can improve the way we communicate and support you in the future.

All responses are confidential and anonymous and we really appreciate your openness and honesty in your feedback, as this is what really helps us understand what our residents need.

The survey should take less than 10 minutes to complete. Thank you for taking the time to share your views. Your feedback will really help us improve our services for residents.

Privacy Statement 

We will use your answers to help Cornwall Housing make improvements to how we support and provide services to our residents. Cornwall Housing will manage the survey and will handle your information safely and legally, in line with the UK Data Protection Law (UK GDPR). Any personal details will be kept for up to 18 months and then securely deleted. Your information will not be sold or shared, unless the law says we must. 

Link to Privacy Statement - https://www.cornwallhousing.org.uk/legal-documents/privacy-statement/