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“To deliver high quality homes and housing services to the communities of Cornwall.”

My experience of CHL employees

We'd like to hear about your experience of Cornwall Housing staff, including how we communicate, listen, show respect and support residents.

Your feedback will help us understand what we're doing well and where we can improve, so we can continue to provide a professional, respectful and customer-focused service.

All responses are confidential and anonymous. Your feedback will not affect the services you receive.

The survey should take less than 10 minutes to complete. Thank you for taking the time to share your views, your feedback will help us improve our services for residents. 

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Your experiences with our staff

Reflecting on your experiences with our staff, please let us know how often you've felt the below statements: 

1.  

What is your experience with the below:

I was treated with respect
I felt listened to when i contacted CHL
Staff were polite and professional
Staff showed understanding of my situation and needs
Things were explained clearly to me
I was kept informed about progress
Staff did what they said they would do
I felt that staff took ownership of my enquiry or issue
I felt comfortable asking questions or raising concerns
I felt valued and treated fairly by CHL staff