Cornwall Housing Leaseholder Survey- 2026
You are receiving this survey because you have bought your council flat or maisonette, and are a Cornwall Housing Leaseholder.
As part of Cornwall Housing’s focus on Knowing Our Residents, the Right to Buy & Leasehold Team are keen to hear from Leaseholders about your experience of services, including:
- Customer service and communication
- Service charges - to cover costs for providing services, maintenance to your property, and buildings insurance
- Ground rent charges – applicable to all properties bought under the ‘Right to Buy’ scheme in this country
- Section 20 consultation – applicable to major works and long-terms agreements, to protect Leaseholders from unreasonable service charge costs
The team are also keen to know if you would like to get involved in helping to shape services and provide a leaseholder perspective in future consultation and resident engagement activities.
The answers you provide within this survey will help us to better understand your experience as a Leaseholder with Cornwall Housing.
Privacy Statement
We will use your answers to help Cornwall Housing make improvements to how we manage Leaseholder services. Cornwall Housing will manage the survey and will handle your information safely and legally, in line with the UK Data Protection Law (UK GDPR). Any personal details will be kept for up to 18 months and then securely deleted. Your information will not be sold or shared, unless the law says we must.
Link to Privacy Statement - https://www.cornwallhousing.org.uk/legal-documents/privacy-statement/
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