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“To deliver high quality homes and housing services to the communities of Cornwall.”

Capital Works #3



Privacy Statement 

We will use your answers to help Cornwall Housing make improvements to the TSO service area.  Cornwall Housing will manage the survey and will handle your information safely and legally, in line with the UK Data Protection Law (UK GDPR). Any personal details will be kept for up to 18 months and then securely deleted. Your information will not be sold or shared, unless the law says we must. 

Link to Privacy Statement - https://www.cornwallhousing.org.uk/legal-documents/privacy-statement/


1.  

Thinking about the time before any work began, were you given clear information about:

What was planned for your home?
When it would happen?
2.  

Thinking about the person who visited to survey your home, did you find them to:

Be professional?
Explain the purpose of their visit clearly?
Give you a good understanding of the work that would be carried out?
3.  

Thinking about the lead up to the work starting, were you given:

Enough notice of when the work would start?
The opportunity to raise any questions or concerns before work began?
4.  

Thinking about the people who carried out the work, did you think they:

Were polite and respectful?
Kept disruption to a minimum?
Left your home clean and tidy each day?
5.  

Thinking about the completed works [kitchen / bathroom / windows / roof], do you think it was completed:

To a good standard?
In a reasonable amount of time?
6.  

Thinking about the end of the work, were you:

Given the opportunity to inspect what had been done?
Able to raise any concerns you had?
Satisfied before you were asked to sign off?
7.  

Overall, how satisfied or dissatisfied are you with the work that was carried out in your home?

Statement 1

Maximum 255 characters

0/255

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