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Questionnaire

Our data protection and confidentiality statement 

How will you protect my information? 

Your data will be stored securely and will only be accessible by members of Together for Families. Your consent for your data to be used in the evaluation will be assumed from you starting the survey. 

Who am I giving my information to? 

The evaluation is being carried out by Together for Families. You can view our privacy notice at www.cornwall.gov.uk/tffprivacynotice

How will you store my personal data? 

Survey responses will be collected using the Let’s Talk Cornwall survey software. By completing this survey, you consent to this transfer of your information.  This includes any information which may represent your personal data. All the information you share with Together for Families will be stored safely for the duration of the evaluation.  It will be destroyed one year after it has finished. 

Let’s Talk Cornwall is the system used to collate the data and create reports from it. You can view the privacy statement on the Let’s Talk Cornwall website

1.  

Which ChatHealth line did you contact?

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2.  

Did you you find it easy to contact us?

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3.  

How long did we take to respond?

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we listened and treated you fairly
we respected your confidentiality and privacy
we took your individuality into account. For example, your ethnic origin, religion or language, or additional needs
the member of staff was friendly, kind and understanding
5.  

Was the reason for your contact resolved?

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6.  

Would you recommend this service?