Adult Social Care Provider Survey: ADAM System and Referrals Process

The ADAM system is used by Cornwall Council Adult Social Care to share care referrals with approved providers. Following the introduction of the latest Care Home referral category in November 2025, we welcome your feedback on how ADAM is working across Care Homes, Homecare, and Housing and Support contracts, as well as your views on how the purchasing process could be improved.

The survey should take approximately 5–10 minutes to complete, depending on the level of detail you choose to provide. Your feedback is highly valued, and we encourage all ADAM providers to take part and help shape future improvements. You may also choose to leave your contact details at the end of the survey to enable us to follow up on any specific points raised; this is entirely optional.

Thank you for taking the time to share your views and for your continued support.

Closing date: 1 May 2026

What categories do you currently use within the ADAM system?

* required

Select option

Your confidence with using ADAM system

* required

"I am confident using the ADAM System" Choose on the scale how much you agree with this statement

Definately agree - I am a very confident / expert user

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree - I am not confident user at all

I do not directly use the ADAM system so am unable to directly answer this question

Does the referral (in ADAM called a Requirement or Opportunity) contain enough information to decide whether to offer an assessment or proceed to an offer with the service?

* required

Yes

Sometimes

Do you know where to find the ADAM user guidance?

* required

Yes - and I use it

Yes - but I haven't used it

No - not sure it exists

No - didn't even know there was user guidance available to me

Training topics for ADAM - what topics may be the most helpful?

* required

Navigating referrals (opportunities in ADAM) and offers

How to select and see urgent cases first when I look into ADAM

Uploading and managing documents (which are part of some contracts)

Understanding the whole end-to-end purchasing process (not just the ADAM part)

Using ADAM alongside the Provider Portal

Being able to troubleshoot common using ADAM issues

Setting up and managing notifications in ADAM and/or email notifications from ADAM

Navigating and completing the accreditation and enrolment process to become an ADAM provider

Setting up and managing other users within my own organisation on ADAM

Other (please specify)

How clear are you on the purchase process ?

* required

"I am clear on the purchasing process" Choose on the scale how much you agree with this statement

Definately agree - I am a very clear on the purchasing process

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree - I am not clear on the purchasing process at all

Are there parts in the purchase process that you are not clear about? Where does the process become unclear for you?

Maximum 5,000 characters

0/5,000

If you are clear on the process, please answer N/a to this question in the free text above

What is working well within the ADAM system and what purchasing processes are working well for you?

* required

Maximum 5,000 characters

0/5,000

Is there anything else you would like to tell us about purchasing adult social care, including anything not specific to ADAM but affecting how referrals work in practice?

Maximum 5,000 characters

0/5,000

10.

Thank you for taking the time to complete this survey - please provide your contact details so we can follow up on any of your specific feedback/issues raised

(optional)