St Austell Service Hub - Chi Austel

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Cornwall Council are looking to do something different with the buildings we deliver our frontline services from. We want to create a single space for our customers to access multiple services and meet the needs of the local community.


A review of St Austell and the surrounding area has been carried out and, after considering various options, we have decided to create a new Service Hub.


Service Hubs provide a welcoming environment for the community, and offer easy access to essential services such as the Family Hub, Registrars, Adult Education and Safe and Well.


The chosen site in St Austell is White River Place. This new hub will cater for multiple services including Family Hub, Adult Education, Registrars and the Safe & Well service.


Chi Austel is the new name for the St Austell Service Hub. The name is derived from the Cornish language, where “Chi” means “house” and “Austel” refers to St Austell.


Latest Update


Works on the refurbishment of the existing retail units in White River Place Shopping Centre commenced in July 2024, with completion due in Summer 2025.


For more information, you can find the plans for the hub on the right-hand side of this page.



Cornwall Council are looking to do something different with the buildings we deliver our frontline services from. We want to create a single space for our customers to access multiple services and meet the needs of the local community.


A review of St Austell and the surrounding area has been carried out and, after considering various options, we have decided to create a new Service Hub.


Service Hubs provide a welcoming environment for the community, and offer easy access to essential services such as the Family Hub, Registrars, Adult Education and Safe and Well.


The chosen site in St Austell is White River Place. This new hub will cater for multiple services including Family Hub, Adult Education, Registrars and the Safe & Well service.


Chi Austel is the new name for the St Austell Service Hub. The name is derived from the Cornish language, where “Chi” means “house” and “Austel” refers to St Austell.


Latest Update


Works on the refurbishment of the existing retail units in White River Place Shopping Centre commenced in July 2024, with completion due in Summer 2025.


For more information, you can find the plans for the hub on the right-hand side of this page.



  • CLOSED: This survey has concluded.

    St Austell Service Hub

    Please use this form to provide feedback about our plans for the new St Austell Service Hub building.

    Privacy Notice 

    We will use the information you provide to to develop our planning application for the St Austell Service Hub.

    The Data Controller for the information you provide in this survey is Cornwall Council, New County Hall, Treyew Road, Truro TR1 3AY. Data Protection Registration Number: Z1745294. Once the survey has closed, your data will be held within Cornwall Council’s secure network and premises for up to 2 years. Access to your information will only be made to authorised members of staff who are required to process it for the purposes outlined in this privacy notice. 

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Page last updated: 11 Jul 2025, 12:58 PM