St Austell Service Hub - Chi Austel

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Chi Austel is the new name for the St Austell Service Hub which is in White River Place. The name is derived from the Cornish language, where “Chi” means “house” and “Austel” refers to St Austell.


The new hub will provide a welcoming environment for the community and offer easy access to essential services such as the Family Hub and Registrars.


Cornwall Council is taking a new approach to how we deliver frontline services. These new Service Hubs will bring multiple services together in one place, making it easier for residents to get the support they need, all in a welcoming environment.


For more information, you can find the plans for the hub on the right-hand side of this page.


Chi Austel is the new name for the St Austell Service Hub which is in White River Place. The name is derived from the Cornish language, where “Chi” means “house” and “Austel” refers to St Austell.


The new hub will provide a welcoming environment for the community and offer easy access to essential services such as the Family Hub and Registrars.


Cornwall Council is taking a new approach to how we deliver frontline services. These new Service Hubs will bring multiple services together in one place, making it easier for residents to get the support they need, all in a welcoming environment.


For more information, you can find the plans for the hub on the right-hand side of this page.


  • CLOSED: This survey has concluded.

    St Austell Service Hub

    Please use this form to provide feedback about our plans for the new St Austell Service Hub building.

    Privacy Notice 

    We will use the information you provide to to develop our planning application for the St Austell Service Hub.

    The Data Controller for the information you provide in this survey is Cornwall Council, New County Hall, Treyew Road, Truro TR1 3AY. Data Protection Registration Number: Z1745294. Once the survey has closed, your data will be held within Cornwall Council’s secure network and premises for up to 2 years. Access to your information will only be made to authorised members of staff who are required to process it for the purposes outlined in this privacy notice. 

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Page last updated: 20 Aug 2025, 04:10 PM