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Council Service Survey

Council Service Survey

Cornwall Council is refreshing its strategy relating to:

● Customer Service

● How customers contact us

● Accessibility

● Our culture and values; how we define excellent customer service

● How we use technology with customers

Your perspectives would be invaluable for informing our approach for the next 4 years

Please click here to view our Customer Philosophy

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How does your service interact with Cornwall’s residents?

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Does your service assist residents in accessing Council services? If so, how?

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In your experience, what are the biggest challenges or barriers that prevent residents from accessing services online?

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Are there specific groups that face these barriers more than others?

Are there particular Council services that residents or your organisation find challenging to access? What improvements would you suggest?

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Have you come across innovative approaches or solutions used by other organisations or authorities to improve access to online services?

What do you think residents value most?

Please select the top 5 most important values

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Speed

Ease

Personal Touch

Clarity

Accessibility

Trustworthiness

Caring

Community Focused

Reliability

Do you feel residents have enough opportunities to share their thoughts or concerns with the Council?

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Yes

How can we provide more opportunities to listen to our customers?

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Resident Panel

More online surveys / consultations

Social media

Other (please specify)

10.

What trends or technologies do you think the Council should explore to improve how services are delivered?

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11.

Do you have a customer strategy, policy or philosophy you'd be willing to share with us?

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Yes

12.

Are there any other comments, ideas, or insights you’d like to share that could help us shape our next customer strategy?

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13.

Please could you provide a name and email address so we can contact you about your strategy, policy or philosophy?

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