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Partner Satisfaction Survey 2024

The intention of this survey is to provide an opportunity for all Partners to feedback on how the library partnerships are currently working. When answering please take into consideration both the operational, and strategic, aspects of the partnership. It would add maximum value to the responses if input could be gained from across the team. 

Maximum 255 characters

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Maximum 255 characters

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Maximum 255 characters

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4.  

How satisfied are you with the range and accessibility of stock (including e-resources) available to your customers? 

5.  

The Training days where topics such as Safeguarding, making your Library autism friendly, plus a session with renowned author, Cathy Rentzenbrink, have been really useful to learn new skills, network with other library staff and provide an opportunity to share best practice and raise questions.

6.  

How effective is the IT hardware provided (laptops, Public Network computers, printers) to enable an efficient running library? 

7.  

How satisfied are you with the dedicated IT support given (from Nader, Jack, and Ethan) when faced with IT issues?

8.  

How satisfied are you with the specialist IT support from the CC IS team given when faced with IT issues (via Assystme)?

9.  

Do you feel that communications from the CC Libraries team are effective in keeping all branches informed of current issues, developments, and opportunities?

10.  

If you have a query that requires action from CC Libraries team, how satisfied are you with the speed and efficiency with which your enquiry is dealt? 

11.  

How satisfied are you with the support given by the CC Libraries team?