Library Customer Survey 2024

Which library branch do you use most often?

Mobile Library Service

Online Library

Bodmin Library and Information Service

Bude Library and Information Service

Callington Library

Camelford Library and Information Service

Falmouth Library and Information Service

Hayle Library and Information Service

Helston Library and Information Service

Isles of Scilly Library

Launceston Library and Information Service

Liskeard Library

Lostwithiel Library

Penryn Library and Information Service

Looe Library and Information Service

Perranporth Library

Newquay Library

Camborne Library

Saltash Library and Information Service

Penzance Library and Information Service

St Austell Library

St Agnes Library

St Columb Library

St Ives Library and Information Service

St Just Library

Torpoint Library and Information Service

Truro Community Library

Micro Library ‐ various locations

Wadebridge Library and Information Service

Redruth Library and Information Service

Par Library

If you use a mobile or micro library, please tell us which mobile library stop/location you use?

How often do you usually use your Library?

What do you currently use the Library Service for? (Tick all that apply)

Books

Free public computers

Talking books on CD

Large print books

E-Newspapers (Press Reader)

E-Magazines (Press Reader)

E-Magazines (Borrowbox)

E‐books (Borrowbox)

Online resources

Free WiFi

Free family history research

Community events

Summer Reading Challenge

E‐audiobooks (Borrowbox)

Regular adult group

Home Library service (book delivery to people unable to visit the library)

Regular children's group

Mobile Library Service

DVD's

To find information

Social activity

Other (please specify)

Our website www.cornwall.gov.uk/library has the following

activities. Please select any that you were aware of.

Join the library

Renew items

Search our catalogue

Reserve items

Download free e‐books and e‐audiobooks

Read newspapers

Download free magazines

Learn a language

Find information

Find professionally checked and recommended information websites

Online drivers hazard awareness training

Order music for choirs and orchestras

Request books for purchase

Request to loan book from out of county

Request book group sets

Which of the following are you fairly likely to use on our website in the future? (Please select all that apply)

Join the library

Reserve items

Search our catalogue

Renew items

Download free e‐books and e‐audiobooks

Read newspapers

Download free magazines

Learn a language

Find information

Find professionally checked and recommended information websites

Online drivers hazard awareness training

Order music for choirs and orchestras

Request books for purchase

Request to loan book from out of county

Request book group sets

How far do you agree that your local Library is: (Move to question 8 if you only use online)

Welcoming

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Well laid out

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Accessible

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Well stocked

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

How far do you agree that the staff at your local Library Service are: (Move to question 8 if you only use online)

Approachable

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Helpful

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Knowledgeable

Definitely agree

Somewhat agree

Neither agree nor disagree

Somewhat disagree

Definitely disagree

Have you participated in any library events (such as Rhyme Time, Lego Club, Knit and Natter, or other community event) in the last twelve months?

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Have you heard about the Summer Reading Challenge for children which happens annually within Cornwall Libraries. Children are encouraged to sign up, set a reading goal and receive rewards for their progress. Over 8000 children in Cornwall are likely take part this year.

Yes

10.

Do you use the library computers?

11.

Which of the following do you regularly use at home?

Smartphone

Tablet

Laptop

Desktop Computer

12.

Do you bring your personal device in to one of our sites and connect to our wifi?

13.

If you have a device at home, do you use it to access Cornwall Library Services

14.

What do you think Cornwall Libraries do well?

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0/20,000

15.

Is there anything we could do to improve the service we offer?

Maximum 255 characters

0/255

16.

Have you recently joined or re-joined the library?

Yes

17.

Overall, how satisfied or dissatisfied are you with the way the Library Service (online and local) is provided?

18.

How do you travel to your Library? Car, Walk, Cycle, Bus or Train.

Car

Walk

Cycle

Bus

Train

Generally ,do you incorporate your visit with other daily errands? (Tick to answer)

19.

If you would like a chance to win a brand new tablet - Please enter your email address below.

Thank you for taking the time to complete our survey.

We love our libraries, and we hope you do to. We want to hear about how Cornwall Libraries have helped make a difference in your life. Whether it's our baby and toddler sessions bringing new parents together, free access to reading for everyone, or how you have benefited from the increased community focus within our libraries. Tell us what's made a difference by following this link

https://letstalk.cornwall.gov.uk/embeds/projects/7328/survey-tools/32254

Maximum 20,000 characters

0/20,000