Housing Survey

We want to better understand the needs of the people that require signposting from libraries, in particular support for homeless people.

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Understanding Customer Needs Beyond Library Services

Your Library Site

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Maximum 255 characters

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Thinking about customers who visit your site, what types of advice or signposting do they most often need beyond the standard library offer?

Please rank the following from 1 (most frequently requested) to 8 (least frequently requested)

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Housing

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Waste

Select

Council Tax/Business Rates

Select

Planning

Select

Adult Social Care

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Children's Services

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Blue Badge

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Bus Pass Applications

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Please let us know if you have any other queries not listed above.

Maximum 255 characters

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Focussing on Housing – put in order the frequency of requests. 1 (most frequently requested) to 8 (least frequently requested)

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Homeless – sleeping rough/nowhere to go that night

Select

Homeless – sofa surfing/living with friend/family – have a bed for that night

Select

Wanting to contact their Housing Officer

Select

Providing documents for their Housing Officer

Select

Have been told by CHL/Housing Officer to visit Library for support outside of computer access and using the phone

Select

Issues with their rented Council property

Select

Housing benefit – question or providing documents

Select

Council Tax query – query or providing documents

Select