Face-to-Face Customer Support

We are running a face-to-face customer support trial to help us understand how we can better support residents who find it difficult to use our online or phone services, or who need extra help or information.

By sharing your experience today, you’ll help us understand what worked well and how we can make our services more inclusive and accessible in the future.

Why did you choose to visit us in person today? Please select all that apply

* required*

I can't access services online

I can't access services over the phone

I wasn’t able to get through on the phone

I wasn’t able to find what I needed on the website

I have a complex situation that I need face-to-face support with

It’s easier for me

I was just passing by

Did we provide an outcome to your query today?

* required*

Yes – My query has been answered and I understand the outcome

Partly – Some of my query has been addressed, but more action is needed

No – I did not receive a clear outcome

If your query was for help with using our online services, do you now feel that you would know how to complete this next time?

* required*

Not applicable

Yes

Do you feel that things were explained to you in a clear and simple way?

* required*

Yes

Partly

Please give a brief explanation of your answer

* required*

Maximum 5,000 characters

0/5,000

Did you feel that we listened to, and understood you today?

* required*

Yes

Partly

Please give a brief explanation of your answer

* required*

Maximum 5,000 characters

0/5,000

We may look to conduct a wider survey over the next few months, to learn more about your experience today. If you are happy to be contacted for this reason, please leave your name and a contact number or email address below

Maximum 5,000 characters

0/5,000

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