Customer Minded Training feedback

Thank you for attending our Customer Minded Training Session. We'd really appreciate your feedback - your answers will help improve our training.

Which directorate do you work in?

Select option

Prior to attending this training session, had you previously heard of the Council's Customer Philosophy?

Select option

How well informed do you feel about the Council's Customer Philosophy?

Please answer on a scale of 1-5, with 1 = Not at all well informed, 5 = Very well informed)

How far do you agree with the following statements (1 - Strongly disagree, 5 - Strongly agree)

I now have a better understanding of what is meant by the term 'customer experience'

I am aware of specific customer experience measures the Council are wishing to improve

I understand the Council's over-arching mission and where my service sits in relation to this

I understand what is meant by the REACCT priorities and what I can do to ensure these are being met

The content of the Customer Minded Training was relevant to my role

Overall, how do you feel in terms of what you got out of the training?

Very Unhappy

Unhappy

Neutral

Happy

Very Happy

What went well / what did you find particularly interesting?

What do you think could be improved? Was there anything else you would have liked us to cover?

In terms of the length of training and pace of learning, how do you think this went?

Too short

Just right

Too long

Other (please specify)

Based on the presentation's introduction to Let's Talk Cornwall customer satisfaction surveys, how likely is it that you'd consider using these?

Please answer on a scale of 1 - 5, with 1 = Not at all likely, 5 = Extremely likely

Not relevant to my role

10.

Was it made clear to you where you could go for further help on customer experience if needed?

Yes

Not sure

Other (please specify)

11.

Finally, would you recommend this training to other services?

Please answer on a scale of 1 - 5, with 1 = Not likely to recommend, 5 = Strongly recommend

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