Cormac customer satisfaction survey

Name (and company if applicable)

Maximum 255 characters

0/255

Please give your full name.

Which goods or services did you use?

* required

Aggregates or recycling products

Surfacing & Civils

Vehicle maintenance and repair

Design services

Environmental maintenance services

GeoConsultancy services (asbestos services, ground investigation, surveying, mining engineering or materials testing)

Construction Business

Highway maintenance services

Infrastructure Operations (major projects)

Other (please specify)

Who was your main contact at Cormac for these services?

Maximum 255 characters

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How well did we understand (and respond) to your requirements?

* required

Excellent

Good

Fair

Poor

Very poor

How would you rate the knowledge / skills of our staff or project team?

* required

Excellent

Good

Fair

Poor

Very poor

How well did we communicate with you and others during the contract / provision of service?

* required

Excellent

Good

Fair

Poor

Very poor

Was the contract / service / product delivered within the agreed timescales?

* required

Excellent

Good

Fair

Poor

Very poor

How well did we meet the project brief / contract or product specifications?

* required

Excellent

Good

Fair

Poor

Very poor

How would you rate our health and safety performance?

* required

Excellent

Good

Fair

Poor

Very poor

10.

How would you rate our environmental / ecological performance?

* required

Excellent

Good

Fair

Poor

Very poor

For example: • if dealing with the Quarry, were you offered a product with a lower carbon footprint such as a warm mix or RAP alternative; or • if dealing with the Consultancy how well did we consider environmental / ecological opportunities and or mitigation); or • if dealing with other teams how well did we protect the environment whilst working.

11.

Was the contract / service / product delivered within the agreed budget?

* required

Excellent

Good

Fair

Poor

Very poor

12.

Based on your overall level of satisfaction, how likely are you to use our service or product(s) again (would you recommend us)?

* required

0 - Not likely at all

10 - Extremely likely

13.

If there was one thing you would like to see Cormac improve, what would it be? Additionally, please let us know if there is anything you were particularly pleased with.

Maximum 20,000 characters

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