2025.12.03 - Business Systems Support Survey

The information you submit on this form will be used by Cornwall Council in order to assess and improve the services of the Business Systems Support team.

Data will be anonymised when used for analysis. We will treat your information throughout this process confidentially and limit access to it to only those who need to view it. Cornwall Council adheres to all the principles of the Data Protection Act 2018. Your information will be stored electronically on password protected and access controlled computer systems. Our Data Protection Policy can be viewed at www.cornwall.gov.uk/tffprivacynotice

Assyst Call Reference Number:

Maximum 255 characters

0/255

Who was the main support person assisting you?

Maximum 255 characters

0/255

Please rate your recent satisfaction of contacting the support team across each of the following statements:

We captured the details of your call correctly

Excellent

Good

Fair

Poor

Was the support person positive and polite in assisting you with your query

Excellent

Good

Fair

Poor

I was kept updated on progress while the issue was being resolved

Excellent

Good

Fair

Poor

The support person provided advice that could help me with similar issues in the future

Excellent

Good

Fair

Poor

My support call was resolved within a reasonable time frame

Excellent

Good

Fair

Poor

Thinking about your experience, how pleased are you with the service you received?

Any other Comments?

Maximum 255 characters

0/255