Gross Payments and Provider Payment Portal Question and Answers (Q&As)
This page is now closed for new questions, please use the search function below to search for keywords for a potential answer for your question.
If your question is not answered below, please contact one of the following:
For Service Order queries email: Homecarebrokerage@cornwall.gov.uk or workingageadultsbrokerage@cornwall.gov.uk
For General Queries email Adultsfinance@cornwall.gov.uk
For Logging in/account queries email: businesssystemssupport@cornwall.gov.uk
This page is now closed for new questions, please use the search function below to search for keywords for a potential answer for your question.
If your question is not answered below, please contact one of the following:
For Service Order queries email: Homecarebrokerage@cornwall.gov.uk or workingageadultsbrokerage@cornwall.gov.uk
For General Queries email Adultsfinance@cornwall.gov.uk
For Logging in/account queries email: businesssystemssupport@cornwall.gov.uk
Gross Payments & Provider Payment Portal Q&A
This page is no longer accepting new questions, any questions submitted will not be responded to. Please see above for more details.
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Share I have requested payments for week ending 18th Oct 2024 but i still have one service user to invoice for that one week as i was waiting for an open Service Order on the system which has now been completed? on Facebook Share I have requested payments for week ending 18th Oct 2024 but i still have one service user to invoice for that one week as i was waiting for an open Service Order on the system which has now been completed? on Twitter Share I have requested payments for week ending 18th Oct 2024 but i still have one service user to invoice for that one week as i was waiting for an open Service Order on the system which has now been completed? on Linkedin Email I have requested payments for week ending 18th Oct 2024 but i still have one service user to invoice for that one week as i was waiting for an open Service Order on the system which has now been completed? link
I have requested payments for week ending 18th Oct 2024 but i still have one service user to invoice for that one week as i was waiting for an open Service Order on the system which has now been completed?
Finance asked 6 months agoIf you have already requested payment for this period, you just need to go back into the payment schedule and click ‘add’ to bring it in, see below;
Payments > payment schedules > click ‘view’ against the relevant line (contract and dates)> click ‘add’ under ‘unprocessed provisional invoices’ > their name should pop up > click ‘ok’. You will then need to wait several minutes and refresh your screen and it will then be showing in ‘list’ under the ‘Unprocessed provisional invoices’ and you can verify as usual.
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Share how do i invoice for one service user for one week if i have already invoiced for that one week for all remaining service users? on Facebook Share how do i invoice for one service user for one week if i have already invoiced for that one week for all remaining service users? on Twitter Share how do i invoice for one service user for one week if i have already invoiced for that one week for all remaining service users? on Linkedin Email how do i invoice for one service user for one week if i have already invoiced for that one week for all remaining service users? link
how do i invoice for one service user for one week if i have already invoiced for that one week for all remaining service users?
finance asked 6 months agoIf you have already requested payment for the period and this is a new service order, you just need to go back into the payment schedule and click ‘add’ to bring it in, see below;
Payments > payment schedules > click ‘view’ against the relevant line (contract and dates)> click ‘add’ under ‘unprocessed provisional invoices’ > their name should pop up > click ‘ok’. You will then need to wait several minutes and refresh your screen and it will then be showing in ‘list’ under the ‘Unprocessed provisional invoices’ and you can verify as usual.
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Share Please can you direct me to online/video training for the payment portal. We have registered and received login details but have been unable to find out what processes we need to follow going forward and I have invoices to raise. on Facebook Share Please can you direct me to online/video training for the payment portal. We have registered and received login details but have been unable to find out what processes we need to follow going forward and I have invoices to raise. on Twitter Share Please can you direct me to online/video training for the payment portal. We have registered and received login details but have been unable to find out what processes we need to follow going forward and I have invoices to raise. on Linkedin Email Please can you direct me to online/video training for the payment portal. We have registered and received login details but have been unable to find out what processes we need to follow going forward and I have invoices to raise. link
Please can you direct me to online/video training for the payment portal. We have registered and received login details but have been unable to find out what processes we need to follow going forward and I have invoices to raise.
Laura K asked 7 months agoPlease follow this link: https://providers.cornwall.gov.uk/P38948
Alternatively, once logged in to the Provider Communication Platform, click 'resources' and then 'Provider Payment Portal'. If you are having any issues then you can contact providercommunications@cornwall.gov.uk
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Share The payment provider portal setup rates are different from our existing purchase order rates. How should i continue with the invoicing process in the system on Facebook Share The payment provider portal setup rates are different from our existing purchase order rates. How should i continue with the invoicing process in the system on Twitter Share The payment provider portal setup rates are different from our existing purchase order rates. How should i continue with the invoicing process in the system on Linkedin Email The payment provider portal setup rates are different from our existing purchase order rates. How should i continue with the invoicing process in the system link
The payment provider portal setup rates are different from our existing purchase order rates. How should i continue with the invoicing process in the system
Tariro asked 7 months agoIf your service orders appear incorrect, please contact Homecarebrokerage@cornwall.gov.uk or workingageadultsbrokerage@cornwall.gov.uk
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Share We have always run our Invoices Monday - Sunday and I believe adults finance have always made some adjustment at their end to approve invoices. Will I still be able to get invoices approved on this basis? on Facebook Share We have always run our Invoices Monday - Sunday and I believe adults finance have always made some adjustment at their end to approve invoices. Will I still be able to get invoices approved on this basis? on Twitter Share We have always run our Invoices Monday - Sunday and I believe adults finance have always made some adjustment at their end to approve invoices. Will I still be able to get invoices approved on this basis? on Linkedin Email We have always run our Invoices Monday - Sunday and I believe adults finance have always made some adjustment at their end to approve invoices. Will I still be able to get invoices approved on this basis? link
We have always run our Invoices Monday - Sunday and I believe adults finance have always made some adjustment at their end to approve invoices. Will I still be able to get invoices approved on this basis?
T Buxton asked 8 months agoThe provider Payment Portal has been set up to mirror the contractual payment period which runs from 00:00 hours on Saturday to 23:59 on Friday. You will be able to request payments weekly, fortnightly or 4 weekly. We appreciate that your last invoice to adultsfinance@cornwall.gov.uk may include a few extra/less days in order to adapt to a payment start date of 28/09/2024
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Share will the service order's include any VAT payable, if not how will this be dealt with please. on Facebook Share will the service order's include any VAT payable, if not how will this be dealt with please. on Twitter Share will the service order's include any VAT payable, if not how will this be dealt with please. on Linkedin Email will the service order's include any VAT payable, if not how will this be dealt with please. link
will the service order's include any VAT payable, if not how will this be dealt with please.
Donna Bounden asked 9 months agoOn the Adobe Sign form we asked if you submit vat for any services, this is so that we can ensure you are able to add Vat to these services in the Provider Payment Portal. Further communications will be coming regarding T&Cs of VAT payments.
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Share How do these changes affect Direct Payment recipients and them paying for the services we provide them? We currently invoice them monthly for services provided that they pay using their Direct Payment. We do not send separate Client Contribution invoices. on Facebook Share How do these changes affect Direct Payment recipients and them paying for the services we provide them? We currently invoice them monthly for services provided that they pay using their Direct Payment. We do not send separate Client Contribution invoices. on Twitter Share How do these changes affect Direct Payment recipients and them paying for the services we provide them? We currently invoice them monthly for services provided that they pay using their Direct Payment. We do not send separate Client Contribution invoices. on Linkedin Email How do these changes affect Direct Payment recipients and them paying for the services we provide them? We currently invoice them monthly for services provided that they pay using their Direct Payment. We do not send separate Client Contribution invoices. link
How do these changes affect Direct Payment recipients and them paying for the services we provide them? We currently invoice them monthly for services provided that they pay using their Direct Payment. We do not send separate Client Contribution invoices.
manager@lifestyles-cornwall.org.uk asked 8 months agoDirect Payment clients are not affected by the move to Gross Payments or the Provider Payment Portal on 28th September 2024, they will continue to pay for the services you provide them and you will continue to invoice them for their Direct Payment.
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Share our current invoicing period during this time will run 02/09/2024 through 29/02/2024, what payment ranges will the portal be using please. on Facebook Share our current invoicing period during this time will run 02/09/2024 through 29/02/2024, what payment ranges will the portal be using please. on Twitter Share our current invoicing period during this time will run 02/09/2024 through 29/02/2024, what payment ranges will the portal be using please. on Linkedin Email our current invoicing period during this time will run 02/09/2024 through 29/02/2024, what payment ranges will the portal be using please. link
our current invoicing period during this time will run 02/09/2024 through 29/02/2024, what payment ranges will the portal be using please.
Donna Bounden asked 9 months agoPayment periods will continue to run Saturday to Friday. With the first payment period being 28/09/2024 - 04/10/2024. You will be able to request payments weekly, fortnightly or 4 weekly. We appreciate that your last invoice to Adultsfinance@cornwall.gov.uk may include a few extra/less days in order to adapt to a payment start date of 28/09/2024.
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Share I’ve registered and now have access to the Provider Portal (https://www.providers.cornwall.gov.uk/) but I cannot see any information on the site and or the portal that refers to Payment Portal, please can you provide more information and guides on how this process will work from the 28th September so we can ensure a smooth transition? on Facebook Share I’ve registered and now have access to the Provider Portal (https://www.providers.cornwall.gov.uk/) but I cannot see any information on the site and or the portal that refers to Payment Portal, please can you provide more information and guides on how this process will work from the 28th September so we can ensure a smooth transition? on Twitter Share I’ve registered and now have access to the Provider Portal (https://www.providers.cornwall.gov.uk/) but I cannot see any information on the site and or the portal that refers to Payment Portal, please can you provide more information and guides on how this process will work from the 28th September so we can ensure a smooth transition? on Linkedin Email I’ve registered and now have access to the Provider Portal (https://www.providers.cornwall.gov.uk/) but I cannot see any information on the site and or the portal that refers to Payment Portal, please can you provide more information and guides on how this process will work from the 28th September so we can ensure a smooth transition? link
I’ve registered and now have access to the Provider Portal (https://www.providers.cornwall.gov.uk/) but I cannot see any information on the site and or the portal that refers to Payment Portal, please can you provide more information and guides on how this process will work from the 28th September so we can ensure a smooth transition?
Carrick Healthcare Limited asked 9 months agoThank you for completing the form and signing up to the Communication Platform. There is no further action that you need take at the moment. Further communication will be sent including detailed guidance and video training. This will be provided prior to go live and will give time for any questions.
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Share Are we to send the client contributions as a separate invoice or as part of the Council invoice, essentially charging the gross amount including client contributions? Also can we expect the client contribution invoice/ part of the invoices to be paid within the same period of time as the Council funded invoice/ part of the invoice. Or would the Council need to receive payment from the client before paying the provider the client contributions? on Facebook Share Are we to send the client contributions as a separate invoice or as part of the Council invoice, essentially charging the gross amount including client contributions? Also can we expect the client contribution invoice/ part of the invoices to be paid within the same period of time as the Council funded invoice/ part of the invoice. Or would the Council need to receive payment from the client before paying the provider the client contributions? on Twitter Share Are we to send the client contributions as a separate invoice or as part of the Council invoice, essentially charging the gross amount including client contributions? Also can we expect the client contribution invoice/ part of the invoices to be paid within the same period of time as the Council funded invoice/ part of the invoice. Or would the Council need to receive payment from the client before paying the provider the client contributions? on Linkedin Email Are we to send the client contributions as a separate invoice or as part of the Council invoice, essentially charging the gross amount including client contributions? Also can we expect the client contribution invoice/ part of the invoices to be paid within the same period of time as the Council funded invoice/ part of the invoice. Or would the Council need to receive payment from the client before paying the provider the client contributions? link
Are we to send the client contributions as a separate invoice or as part of the Council invoice, essentially charging the gross amount including client contributions? Also can we expect the client contribution invoice/ part of the invoices to be paid within the same period of time as the Council funded invoice/ part of the invoice. Or would the Council need to receive payment from the client before paying the provider the client contributions?
David Evans asked 9 months agoFrom 28/09/2024 Cornwall Council will take responsibility for collecting Client Contributions and you, the Service Provider will be paid for the full cost of care. You will no longer be required to deal with Client contribution and will be able to request full payment.
providerpaymentportal,grosspaymentsproviderpaymentportal grosspayments
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